Eva Air booking

Eva Air is a very well known airline which does all that it can to provide an amazing flying experience to its customers. All its policies and procedures have been kept very simple so that the customers of Eva Air don’t have to go through any sort of difficulties which might ruin their flight experience.

Some of the features which make Eva Air a good choice for travelling via air are as follows:

• Proximity
• Transparent and fair prices
• Reliability
• Affordability
• Round the clock availability

If you are new to Eva Air and need to know how things work out at this airline, then you have landed at the right place because in this article we will be talking about all that you need to know about Eva Air. We will be covering topics like Eva Air bookings, Eva Air customer service, Eva Air Manage booking, Eva Air cancellation policy, Eva Air refund policy, Eva Air baggage policy etc.

So without any further ado, let’s begin knowing about the policies of Eva Air.

Eva Air Reservation Process

Let us first know about how you can make flight reservations at Eva Air. You have several options available to make reservations when you are travelling with Eva Air. You can make reservations through:

• official website of the airline
• official mobile application
• by calling the customer support
• offline reservation by visiting the Eva ticket counters

Making reservations through the official website of Eva Air

To make reservations through the official website of Eva Air, you have to open the website and go to the section which says flight bookings. You have to click on it and fill out some basic information like your name, names of the fellow passengers, date of travel, name of destination etc. After giving all the details, you can proceed to have a look at the flights available and choose the flight which suits you the best. After selecting the flight proceed to make the payment and confirm your flight booking.

After you confirm your flight booking, you will be receiving a confirmation email which will have the details of your travel itinerary along with your e-tickets.

Making reservations through the official mobile application

Travellers have the option to make Eva Air flight bookings through the official mobile application also. All that they need to do is download the application on their device, log in with their credentials and then follow the same steps which are to be followed while making the reservations through the official website of the airline.

Making reservations by calling the customer support

Travellers can make reservations by calling the customer support of Eva Air. They need to dial the reservations number and let the customer support executive know that they want to get a flight booked. They will have to share the required details and the customer support executive will do the needful. Customers will have to make the payment after which their flight reservations will be done.

Making offline reservations by visiting the Eva ticket counters

If any traveller is not convenient with the online methods of making reservations then they can go with the offline methods of booking flights as well. Customers will have to visit the Eva ticket counters and then share the necessary information with the customer support executive to get the flight reservations done. After you share the necessary information, the customer support executive will do the needful and will get the reservations done after you make the payment.

These were all the methods of making the reservations on Eva Airlines. All the methods are convenient. You can choose whichever method you find the best to get your reservations done with Eva Airlines.

EVA air offers four different classes to its customers. Customers can book their flight tickets in any of the travel classes which are as follows:

• Royal Laurel Class.
• Business Class.
• Premium Economy Class.
• Economy Class.

Eva Air Manage Booking Process

Sometimes it happens that we need to make some alterations to our travel plans. In such situations, the EVA Airlines managed booking option available on the website of Eva Air comes in handy. With the help of the managed booking option, customers have the liberty to make changes to their travel itinerary, change their flight and even cancel their flight.

Here is how you can use the EVA Air manage booking option:

• Go to the Eva Airlines official website.
• Log in to the website with your credentials.
• Click on the “Manage Your Trip Online” tab.
• After this, to retrieve your booking details, you have two alternatives available. Either Membership login credentials or Booking Reference/Ticket Number.
• Next, fill in the Booking Reference/Ticket Number, and other given fields.
• Now, click on the ‘Login’ button.
• As you click on the login button, you will be directed to the www.evaair.com Manage Booking page directly.
• Now you can choose the options that you want to apply/modify your flight booking.
• After this, you will need to follow the on-screen instructions and complete the process.
• After you are done with making the modifications to your EVA flight booking, you would get a confirmation on your email account.

If you want to make changes to your flight or cancel it, then here is the entire process for that:

• Start by logging in to the official website of EVA Airlines.
• Then you may enter your login credentials which might be the last and first name, and booking reference number. Move ahead by completing the verification code.
• Choose the flight that you want to make the changes to.
• You might have to pay an additional change fee. Complete the process of making the payment. The updated ticket will be sent to you via email.
• If you want to cancel your flight then click on the cancel button. After this if you are liable to pay any cancellation charges you will have to pay those and your cancellation process will be completed.
• You will be receiving an email stating that your flight reservation has been successfully cancelled.
• Eva Airlines has a 24 hours cancellation policy as well. All the Eva Airlines flights to and from the Canada and United States are eligible for a full refund under the Eva Airlines 24 hours cancellation policy under the following conditions:
• The passenger cancels the flight within 24 hours of making the flight reservation.
• The flight reservation is cancelled 7 days or more before the departure date.
• If the ticket has not been booked using the Eva Airlines flight group fares.
• If the traveller did not use Eva Airlines frequent flyer miles to make the ticket purchase.
• If the tickets were booked through the Eva Airlines ticket office or Eva Airlines official booking website.
• Talking about how much does it cost to change your flight, here are the points on which the flight change charges depend:
• If the flight is changed within 24 hours of making the reservations, then no charges have to be paid but you may need to pay the fare difference.
• If the flight is changed after 24 hours of booking, you might have to pay the change fee along with the difference in the fare amount.
• You may change your flight without paying any charges, for free if you hold a business-class ticket.
• All flight changes would be dependent on the terms and conditions of EVA Airways and the availability of seats.

The whole process of managing flight is quite simple and straightforward. You can use the manage booking option for the following purposes:

• Changing or cancelling your EVA Airlines flight booking.
• Checking in early through the web check-in facility.
• Making same-day changes to your EVA Airlines flight schedule.
• Re-booking EVA flights or booking your next flight through miles.
• Requesting a refund for cancelled or delayed flights.
• Making any special request such as medical assistance, in-flight entertainment, special meals, etc.
• Seeing your EVA Airlines seat reservation itinerary.
• Select preferred seats on your EVA Airlines flights.
• Printing or sharing your EVA Airlines flight ticket.
• Adding or editing passenger information with EVA Airlines Manage Booking.
• Getting information on flight status with EVA Airlines

EVA Air Pet Travel Policy

EVA Air allows passengers to travel with their pets. Travellers just have to keep in mind certain rules and guidelines if they are travelling with their pets. Those rules and guidelines are as follows:

• The airline allows only small dogs, cats and rabbits onboard.
• The pets will be transported as checked bags.
• Pregnant animals are not allowed to travel.
• If your pet is too young, like less than 10 weeks, then it will not be permitted to travel with you.
• If you want to travel with your pet, then you will have to fill out the pet travel request form which is available at the official website of the airline.

EVA Air Children Policy

If you are travelling with kids, then you need to keep in mind the rules and regulations of EVA Airlines for those who are travelling with kids. Here are the points which you need to keep in mind if you are travelling with kids:

• Children up to the age of two years don’t need to have a separate seat of their own. You don’t need to book a separate seat for your kid who is either two year old or is less than two years.
• You are not required to pay any fee if your kid is travelling with you on your lap. Since you are not going to book any separate seat for such a kid, you won’t have to pay anything.
• You are allowed to carry only one child on your lap. You cannot make multiple children sit on your lap. If you are travelling with multiple kids, then you will have to book a seat for them.
• If your child is more than two years of age, then you will have to purchase a ticket for him or her. You will have to get a seat for your kid if your kid is more than 2 years of age.

Eva Air Baggage Policy

When you are travelling with Eva Air, you need to take care of the baggage policy also so that you don’t have to bear any difficulty just because you were not aware of the baggage policy. Here is the baggage policy of Eva Air:

Baggage policy for carry on baggage

All the carry-on luggage must comfortably fit in the overhead bin or underneath the seat in front of you. Along with a personal item, passengers are also allowed to carry one carry-on bag the dimensions of which must not be more than 115 cm or 45 ins and the weight must not be more than 7 kg. or 15 lbs. Personal items include items like an overcoat, purse, laptop bag etc.

Baggage policy for checked baggage

For the passengers travelling to/from the US and Canada and certain countries in South and Central America, maximum two bags are allowed the overall dimensions of which must not be more than 62 linear inches or 157 cm. The maximum weight for the passengers of all classes is 70 lb or 32 kg.

For the passengers travelling to other destinations, maximum two bags are allowed. Maximum Weight for Premium Economy and Economy Class Passengers is 44 lb or 20 kg total. Maximum Weight for Business Class Passengers is 66 lb or 30 kg total. Maximum Weight for First Class Passengers is 88 lb or 40 kg total.

Oversized, excess or overweight baggage

If you are carrying more bags than permitted, or the size of your bags exceeds what is allowed or the weight of your bags is more than that is permitted, then you will have to pay a fee. The weight and size restrictions are different for different destinations so make sure that you go through the guidelines for the destination you are travelling to on the official website of the airline.

Sports equipment

If you want to carry sports equipment then you can do so but for some sports equipment you might have to pay extra charges depending on their size and fragility. You can contact the airline directly for more information.

CPAP devices

Passengers are also allowed to carry CPAP devices with them but those devices have to comply with the rules and regulations of the EVA Airlines regarding the weight and dimensions and must be approved by the airline. The device must comfortably fit underneath the seat in front of him otherwise extra charges will have to be paid for the extra seat.

Eva Air Customer Service

Eva Air is known to provide excellent customer service to its customers round the clock. Hence, irrespective of the day and time, customers can get in touch with the Eva Air customer service. There are several methods available to contact Eva Air customer service. Depending on what type of requirement they have, customers can choose any one of them to talk to the Eva Air customer service and get help from the customer support team.

Methods to contact the Eva Air Customer Support

Customers have multiple options available to get in touch with the customer support team of Eva Airlines. The options available are as follows:

• Through Eva Airlines Phone number
• Through Eva Airlines live chat
• Through Eva Airlines email address
• Through Eva Airlines social media accounts

Contacting the customer support team via Eva Airlines phone number

Getting in touch with Eva Airlines via call is the most preferred option by the customers. To get help from the customer support team, customers have to give a call on after which their call will be directed to the Eva Air Customer Support team. You can talk to the customer support team of Eva Air and let them know about the issue you are facing so that they can help you in getting your problem solved.

Most of the people choose the calling method to get in touch with the customer support team because this method of contact helps in getting immediate assistance.

Here are the steps you need to go through to talk to the customer support team of the airline through phone number:

• Give a call on the Eva Airlines customer support phone number which is mentioned above.
• Choose a preferred language to get in touch with the customer support representative.
• Carefully listen to the IVR instructions and follow them accordingly.
• select your query from the options available and press the key.
• Wait for a few minutes while your call is being directed to the Eva Airlines customer support executive.

Your call will be then connected to the customer support representative. You can talk to the representative and let him know about your problem to get it resolved as soon as possible.

Get in contact to Eva Airlines via live chat

If you have a very short query which can be instantly resolved or you think that calling is not necessary to get your issues resolved, then you can get in touch with the customer support team of Eva Air through the live chat feature as well.

Here is how you can get in touch with Eva Air customer support team through the live chat feature:

• Visit the official website of Eva Air.
• Locate the contact us option and select it.
• After you click on it, you will see the chat to us tab. You have to click on it.

Now, you will have to enter the details and start chatting with the live person available. You can describe your query in brief and avail assistance in the chat box itself.

Get in contact with Eva Airlines through email

Email is another very good method to get in touch with Eva Airlines. This method is most commonly used when you have to give feedback to the airline regarding its services.
You can send the email on the following email addresses: [email protected]
[email protected]

After you send the email, the customer support representative will revert as soon as possible. The response time sometimes takes a lot of days so emailing your problem is not a very recommended option if you want your issue to get resolved as soon as possible.

Get in contact via Social Media Accounts of Eva Air

Eva Air has a very active presence across all the social media platforms. To contact the customer support team through social media platforms, you have to follow the social media accounts and send them a message explaining your problem or your query in detail. The customer support representative will revert as soon as possible but the time is not specified.

Here are the links for the official social media accounts of Eva Air:

• Eva Air Facebook Account: https://www.facebook.com/EVAAirUS/
• Eva Air Instagram Account: https://instagram.com/evaairways
• Eva Air YouTube channel: https://youtube.com/@EVAAirNorthAmerica
• Eva Air Twitter Account: https://twitter.com/EVAAirUS
• Eva Air LinkedIn Account: https://www.linkedin.com/company/eva-airways

Depending on your ease and your requirements, you can select any social media platform to connect to the customer support team of Eva Air.

This was all about the policies and procedures of Eva Air. We expect that everything must have been very clear to you about all the policies of Eva Air. If there is anything which leaves you in doubt, then you can go to the official website of Eva Air and go through everything once again in detail. You also have the option to get in touch with the customer support team of Eva Air and get all your doubts cleared.

FAQs About Eva Air